Shelley Zalewski

Dear Gareth & Denise,

I wish to extend my heartfelt thanks to you and your wonderful staff for taking such amazing care of my dad.   Your staff is beyond outstanding.  They approach their very challenging work with a degree of compassion and professionalism I have not seen in my numerous experiences with other senior living facilities.  You are to be commended for hiring and training the very best!  I saw firsthand how everyone on your staff went above and beyond , in so many ways, large and small.  And, they looked after me too!  I was so impressed by the proactive, problem-solving attitude of the staff.  Your team were always one step ahead of my questions and concerns, often picking up the phone to call me.  I felt informed and reassured.  Even amid pandemic restrictions, I never felt helpless or uncertain about my dad’s care.  What a gift for us!  I know my dad was very appreciative of your staff and their efforts.  They met his every mood-good and not-so-good-with positivity, kindness and patience.  They showed me the same empathy and care.  They made a world of difference during some very sad and difficult days.  I wish I could highlight every individual ‘hero’, but the place is full of them!  The daily actions and compassion of every single person deserves to be lifted up for praise.  Again, thank you to everyone!